Service as It Should Be

At Con Amore, we want to give our customers the most enjoyable shopping experience, so you will want to keep coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

UK Delivery

 

Shipping and Delivery

FREE DELIVERY ON ORDERS OVER £50.00. Free delivery in the Cirencester area using promo code Freedelciren

Standard Delivery from £1.25

We aim to dispatch your order as quickly as possible; usually within 2 working days and we advise you to allow a further 2-3 days from dispatch to delivery, however this does sometimes increase during busy periods. There may currently also be delays due to the impact of Covid-19.

Standard delivery orders are sent via Royal Mail. Larger items may be sent by courier. We will contact you with tracking details.  If you haven't received your order, please allow 7 working days before contacting us. 

UK Next Day Delivery £8.95

Please place your order before 2pm (Monday to Thursday) to get your order sooner. Any Next Day delivery orders placed after 2pm Monday to Thursday will take an additional day to arrive.  Next Day delivery orders placed before 2pm on a Friday will arrive the following Monday.  Orders placed over the weekend will arrive on the following Tuesday.  

Next Day delivery orders are sent via DPD and a signature will be required to confirm receipt of your order. 

Please note that delivery times will be affected over bank holiday periods and an additional day may be added to the dispatch time.  

For delivery outside the UK please see below. If your country is not listed please contact us on sales@conamore.co.uk for a shipping quote. Delivery time 3-7 working days.

Delivery outside the UK

Country                                                             Shipping Charge

Ireland , Germany, Netherlands                       £7.97 - £11.95

Italy, Spain                                                           £10.95 - £15.95

Belgium, France                                                   £9.95 - £12.95

Luxembourg                                                        £11.95 - £14.95

Portugal                                                                £13.95 - £18.95

Click and Collect Option

Collect your order from our shop in Swan Yard Cirencester at a time to suit you. Place your order online as normal and select Click and Collect from the delivery options drop down menu when you check out.

Pay In Store. If you would prefer to view your items before you complete your purchase we also offer the option to pay in store. Please select check out and choose manual payment as your payment option. You will receive an email when your items are ready in store. Items will be held for 48 hours only.  

Our Return Policy

 

Our Terms and Conditions

These Terms and Conditions will be part of the contract between the customer and Regali Con Amore Ltd, trading as Con Amore. Regali Con Amore Ltd is registered in England & Wales, company no. 11891601. 

1. Contract of Sale

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase a product, we will send you an e-mail confirming receipt of your order, with the details of your order. The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for. 

The ownership remains with Regali Con Amore Ltd until the complete payment of the order has been made. 

2. Prices, Availability & Promotions

  

All prices are given in Pound Sterling (£) and are inclusive of VAT. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout.

Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled.

All displayed products are subject to availability - we do display real time stock information on our website, however we also take orders offline and so we cannot always guarantee availability of items particularly when stock is low.  You may still order out of stock products subject to availability with our supplier - you will not be charged for these until we dispatch them.

You can only use one promotion code per order. Note that some codes may only be valid for certain items and the majority of codes will have an expiry date. In situations where a free gift or bundle are applicable, we are only able to fulfill while stocks last. 

Please note the terms and conditions of each promotion may vary, so make sure you check when you receive any codes. From time to time, we may give you a promotion that you can use to reduce the price of specified products or to redeem a free gift. Remember, it’s up to you to enter the code at checkout! 

If you receive a unique promotion code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it. If we think there is or has been a misuse of a promo code in any way, we will cancel your promotion code and/or suspend or even close your account.

3. Delivery Charges 

Orders will be subject to usual VAT charges.

Delivery cost is £4.95 for orders under £50 within UK mainland, Channel Islands and Northern Ireland (£6.95 for orders over 2kg) . We offer FREE delivery within UK mainland for orders over £50

4. Payment Terms

Full payment must be received for your order before it is dispatched. While every effort is made to send complete orders, we reserve the right to make part deliveries.

5. Returns

Please refer to our returns section for our returns policy.

6. Display on the Website

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.

7. Use of Cookies 

This website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.

Session cookies are temporary cookies that only remain for the duration of your website visit.  We use these mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit (up to 7 days).

Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.

Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.

By using this website you agree to us using cookies in this way. You can disable cookies in your browser, however the website may not function properly.

8. Privacy

For details of how we collect and use any personal information, please see our privacy policy section.

9. Other

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

Items which are damaged, faulty, incorrect or simply unwanted must be returned within 14 days of receipt.  

If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable.  Please return the item together with your returns slip and we will process the refund/exchange within 72 hours.

If your item is faulty, damaged or not as expected, please contact us first, either by email on sales@conamore.co.uk or call us on +44 (0)1285 641356 (Tuesday to Friday from 10am to 5.30pm), and state your order number, the product which is at fault, and the issue. If you do need to return the product in this instance, we will refund the postage charge.

Please send online returns to:

Con Amore Returns

Swan Yard

West Market Place

Gloucestershire

GL7 2NH

Please note that in order to have postage costs refunded, the parcel must be returned only by standard delivery. We advise you to keep the postage receipt until you receive your refund if applicable.

Please note that when returning any item/s that are part of a Special Offer, the discount will no longer be applicable, and your refund amount will be subject to these terms.

 

Privacy at Con Amore

Your Data is Secure

Your privacy is important; we promise to look after the personal information we hold to keep it secure. 

How do we collect information from you?

 

We obtain information about you when you use our website; for example, when you contact us about products or services, when you create an account and make a purchase, and if you choose to receive our email newsletters.

What information do we collect about you?

When you register with us or place an order for our products we collect information from you. Some of this information is required for us to complete and deliver your order; other information may be voluntary. We collect website usage data using cookies.

 

If you submit credit/debit card details to make an online purchase, we do not keep a record of these payment details.

The information we collect might include your name, email address, home address, IP address and information about pages you access and requests you make on our website.

How will we use this information about you?

 

We will never sell your information to third parties. Nor will we ever share your information for marketing purposes with any other company unless you have specifically told us you are happy for us to do so. We collect information in order to process your order, manage your account and (if you agree to this) to email you about special offers and products we think may be of interest to you. You can unsubscribe from receiving these emails at any time via links at the bottom of every email newsletter.

Where necessary, we may share information such as name, delivery address and contact information with our shipping partners so that your order can be delivered to you. We work with selected couriers and they will only use this data for the purpose of delivering your order and contacting you if required in the process of delivery.

Marketing & Communications 

 

We would like to send you information about special offers, products and services that we think will interest you. For this purpose we offer the option to subscribe to email newsletters. This is not required, and you can opt out of receiving these at any time. If you do choose to receive email newsletters, we will take your email address and ask your consent to send emails to you. The emails we send will contain details of promotions, special offers, launches etc. If you have placed orders with us, we will use that data to ensure you receive emails that are relevant to you (for example featuring types of products and offers that we think you will be interested in, offers available in your country, etc.). You may at any time opt out of this. Every email we send contains a link to unsubscribe at the end.

Access to your information and making corrections

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Data Protection 
Con Amore
Swan Yard 

West Market Place

Cirencester

Gloucestershire

GL7 2NH

We want to make sure that your personal information is accurate and up to date. You may at any time ask us to correct or remove information we hold on you.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, please visit www.aboutcookies.org.

You can choose to set your website browser not to accept cookies (the above website will tell you how to remove existing cookies from your browser). Please be aware that in a few cases some of our website features will not function as a result.

Other websites

This privacy policy applies only to this website. If you follow a link from our website to another website, please be aware that this privacy policy does not cover other websites, and you should read their separate privacy policies.

Changes to our privacy policy

 

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 26/09/19.