We check all items before they are dispatched and take extra care to ensure your order is packed securely so it will arrive safely, but if any item in your order is damaged, faulty or not as expected please contact us. You must notify us of any problem with your order within 48 hours of delivery. Please email email@example.com and remember to include your order number, provide details of the product which is at fault, and the issue. If any item in your order is damaged or broken please attach photos showing the damage including photos of any damaged packaging. Our sales team will advise you of the next steps and issue you with a returns label if applicable.
If you change your mind about an item please contact our sales team. If you cancel your order before your items are dispatched a full refund will be given. If you change your mind about an item after your order has been dispatched, the initial postage and packing charge, and any further costs incurred in returning the item, are non-refundable. A refund will only be processed once we have received the returned item. Make sure you repackage your item securely as we will only accept returns if the item is undamaged, unused, not opened and in its original packaging.
Please email firstname.lastname@example.org to advise you are returning the item so we can start to process your return and send to:
Con Amore Returns
West Market Place
Any item that has been made to your specification or personalised are exempt from your right to cancel. Earrings, face masks and handmade bath and beauty products are also non-returnable for health and hygiene reasons. We will process the refund/exchange within 72 hours of receipt of the returned item.
Refunds will be made to the payment method you originally paid with. Please also note that when returning any item/s that are part of a Special Offer or multibuy, the discount will no longer be applicable if you fall below the offer/discount threshold, and your refund amount will be subject to these terms.